Terms & Conditions of Operations

1. Purpose

These Terms define:

  • the rules governing air transport services provided by Jetfly,

  • the contractual relationship between Jetfly and its clients,

  • the rights, obligations, and responsibilities of the parties.

2. Scope of Application

These Terms apply to:

  • all flights operated by Jetfly,

  • all transported passengers,

  • services associated with air transportation.

They complement any specific agreements signed with owners or clients.


3. Authority of the Pilot in Command

The Pilot in Command has full authority regarding:

  • flight safety,

  • operational decisions,

  • boarding approval or refusal,

  • route or schedule changes when necessary.

All decisions are final and made in the interest of safety.


4. Safety & Regulatory Compliance

4.1 Safety Standards

Jetfly operates in compliance with:

  • European civil aviation regulations,

  • applicable safety requirements,

  • certified operational procedures.


4.2 Modifications or Cancellations

A flight may be:

  • delayed,

  • rerouted,

  • cancelled,

when required due to safety concerns, weather conditions, air traffic restrictions, or force majeure.


5. Passenger Obligations

Passengers must:

  • comply with crew instructions,

  • follow safety regulations,

  • possess valid travel documentation,

  • behave appropriately onboard.

Jetfly may refuse carriage if these obligations are not met.


6. Baggage & Transported Items

6.1 Permitted Baggage

Baggage transport is subject to:

  • weight and volume limitations,

  • aircraft operational constraints.


6.2 Prohibited Items

Dangerous goods or items prohibited by aviation regulations are not allowed onboard.


7. Liability

7.1 Operational Liability

Jetfly is not liable for delays or changes caused by:

  • weather conditions,

  • air traffic restrictions,

  • force majeure events,

  • safety-related constraints.


7.2 Limitation of Liability

Liability is limited in accordance with:

  • applicable international conventions,

  • European regulations,

  • applicable laws and aviation standards.


8. Personal Data

Jetfly may collect and process personal data necessary for:

  • contract execution,

  • regulatory compliance,

  • flight operations and safety requirements.

Processing is carried out in accordance with applicable data protection laws.


9. Force Majeure

Jetfly shall not be held liable for events beyond its control, including:

  • extreme weather conditions,

  • political instability or conflicts,

  • government restrictions,

  • unforeseen events affecting safety.


10. Governing Law & Jurisdiction

  • The applicable law is Luxembourg law.

  • Disputes fall under the jurisdiction of the courts of Luxembourg.


11. Precedence of Terms

These Terms apply unless otherwise specified in a specific agreement signed with Jetfly.